Laundry FAQs

There is no need to separate your colors and whites. We will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest and may result in color runs. We also suggest that women use garment bags for their bras and underwear to prevent damage and potential loss from the machines (due to some of these garments being so small).

If you would like something special done with your clothes, we will be more than happy to comply if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. If you can isolate the specific garments you want special care for, that helps make sure we get the right ones. We also offer dry cleaning at competitive rates.

If you are worried about something shrinking and don't want it to be dried, no problem. Just put a note with a description of the article and request that it be air-dried (There is no extra charge for air drying). These items will most likely come back damp (and wrapped separately) with your regular delivery, but this will definitely avoid any possible shrinkage. If you don't like the idea of getting some clothes back wet, request having your clothes low-heat dried. We will gladly lower the heat on our dryers for you. This will not only reduce any shrinkage, but will also allow the clothing to smell fresher and there is no extra charge! There may still be some shrinking, however, with certain fabrics and especially with newer clothes.

Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.

We weigh the clothes when we receive them (to the tenth of the pound) and we weigh them when they are completed, so we always know when there is a problem in the system. We use a sophisticated bar-coding system to keep track of laundry throughout the process. We also wash and dry all of our customers' stuff individually (never mixing customers' laundry). To further insure against any laundry mix-ups, and to maintain the highest standard in service, we utilize a video surveillance system that watches all of the clothing as it moves through our laundry system. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.

After determining that the damage was in fact done by our laundry machines and/or handling we will reimburse you fully for your item. according to IFI standards. Reimbursement for damaged items is performed at the discretion of the local manager.

For students, pickups start the first week of classes and end the last week of the semester. The sooner you sign up the sooner your laundry pickups can begin, but you can sign up at any point during the semester and prices are prorated to reflect how many weeks remain in the semester. For our residential customers, pickups can start as soon as you request and end whenever you request.

We offer dry cleaning but it is a separate charge from any laundry plan. Our prices are generally the same or lower than a dry cleaner you’d have to bring your clothes to. We charge per item and it will take 2-3 business days longer than the laundry delivery to be returned to you. Your clothing is returned hanging and covered in plastic.

Your card will be charged when you sign up for a package. For weekly packages, your card will also be charged anytime you go over your weekly pound limit (price varies by campus).

We are flexible. If you miss your day, your laundry can be picked up later in the week, as long as you contact the office and request a pickup time. You must stick to the schedule, however, to receive the best possible turnaround time. If you completely miss a week of laundry for any reason, please call us so we can give you double the pounds for the following week.

No. If you have previously arranged with us to pickup or leave your laundry in a secure location there is no need for you to be home for either.

A follow up call is not necessary. Once you have set up the ASAP pickup, a message is sent directly to our driver who will retrieve your laundry as soon as possible DURING OFFICE HOURS, which are roughly 8 AM to 4:30 PM local time Monday through Friday. So if you ask for an ASAP pickup on a Friday night, you might not get it until Monday morning.

Give us a call or send us an email letting us know you missed the pickup and would like double pounds for the next week. We can move your pickup to later in the week or carry over your missed pounds to the following week. Please note that this is a special arrangment we make when people miss a week, we do not offer a standard option of getting double pound EVERY other week.